FREE Shipping United States (Lower 48 Only)
What is shipping with lift gate service?
If you add lift gate service for $39, the delivery will come on a special truck with a hydraulic lift. The driver will use the lift to place the pallet on the ground curbside. (The truck driver is not responsible in moving your pallet to your desired location).This will make receiving the shipment easier especially if only one person is home to receive it. If you do not choose liftgate you will need to have two adults to unload the shipment.
Do you ship to APO, FPO, or DPO military addresses?
We only ship to the 48 continental states. We do not ship to the following U.S Territories: America Samoa, Guam, Northern Mariana Islands, Puerto Rico and the US Virgin Islands.
What do I do if my pool arrives damaged or missing parts?
When your shipment arrives please check for obvious damage. If there is obvious damage, please make a note on the Bill of Lading when you sign and then contact us by phone or email. When you have a chance, check to make sure you have all the correct parts inside the boxes. This can be done at your convenience, but please do it a few weeks before you install the pool so in the event we need to ship you a part, you can still install your pool on schedule. If there are any issues please contact us and we will help you.
How large is a pool when it is shipped?
The pool is shipped on one pallet approximately 44″ X 54″ with multiple cartons. Larger pools can sometimes be comprised of two pallets. The cartons can be taken off of the pallet and can be moved to the desired location by two adults. A handtruck or dolly would be very helpful to move the cartons.
Do you ship to PO boxes?
We do not ship to P.O. boxes.